Cancellation & Refund Policy

No cancellations are allowed, once customers place the order. In dealing with highly perishable products, if in case anything goes wrong, the customer can bring up a concern or complaint. We will always listen and resolve the issue as quickly as possible.

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• If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
• For any complain regarding quality and service please write to us at info@fiora.in with your order no. and delivery date.     
• Refunds will be given at the discretion of the Management at Fiora.
• In case of incomplete/incorrect address resulting in non-delivery, no refund is possible due to the perishable nature of the product and the infrastructure costs involved.
• Refusal of item by the recipient is considered as a complete delivery. No refund will be possible.