In dealing with highly perishable products, if in case anything goes wrong, the customer can bring up a concern or complaint. We will always listen and resolve the issue as quickly as possible.

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• If the order is cancelled by the customer 1 (One) day before the delivery date, the customer is entitled to get a full refund.

• If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

• For any complain regarding quality and service please write to us at support@forgetmenotflorist.in with your order no. and delivery date.     

• Refunds will be given at the discretion of the Management at Forget Me Not Florist.

• In case of incomplete/incorrect address resulting in non-delivery, no refund is possible due to the perishable nature of the product and the infrastructure costs involved.

• Refusal of item by the recipient is considered as a complete delivery. No refund will be possible.