For any complain regarding quality and service please write to us at fiorafloralstudio@gmail.com with your order number. Refunds will be given at the discretion of the Management at Fiora Designs LLP. In case of incomplete/incorrect address resulting in non-delivery, no refund is possible due to the perishable nature of the product. Refusal of item by the recipient is considered as a complete delivery. No refund will be possible.